Frequently Asked Questions
Everything you need to know about your Never Fully Dressed order
How long will it take for my order to arrive?
Standard shipping usually takes 3-5 business days within the UK, while international delivery can take 7-14 business days depending on your location and chosen shipping method.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to fashion lovers worldwide! Shipping costs and delivery times are calculated at checkout based on your specific destination.
How do I know which size to choose?
Each product page features a detailed size guide. Our pieces are designed to be inclusive and versatile, but if you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our customer service team immediately.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer 'buy now, pay later' options through Klarna and Clearpay for our UK and US customers.